BEAUTÉ - (Near Enfield, UK)

5 /5 Becky S: Beauté fitted me in last minute on a Sunday for twists. They provided great service fitting me in, having the hair/hair colour requested already, offering drinks, making it clear I could order in food and whatsapping me the WiFi password before I asked. The lady doing my braids was friendly, the time passed easily and I learned some things about my hair along the way. I was really pleased with the end result that I felt reflected my reference photo well. I’d definitely return to the salon!

5 /5 R M: Madeline beautifully braided my sons hair on the 16th October. She explained what style would work on his length of hair and made sure that he was comfortable with the look. Very professional, talented and kind.

5 /5 Lloyd: Went here to get my daughters hair done, she is still young and moved quite a bit. This is particularly frustrating for hairdressers, but not here. They encouraged her to move and in fact followed her to help complete the braids, the atmosphere was chill and welcoming. There was more jokes and entertainment for my daughter, 10/10 engagement towards her. The art around the salon is comforting and more eye catching.

1 /5 Rachel Natalie: WARNING: Extremely unprofessional service – do not book with Madeleine I had a LA Weave fitted by Madeleine, and within 3 days it was already falling out. Shortly afterwards, the weave completely came out. This is absolutely unacceptable for a service that should last weeks and clearly demonstrates a lack of proper skill and care. I attempted to resolve this directly with Madeleine. She repeatedly ignored my calls and messages. When she eventually responded, she stated she could “fix it,” but only after 3 weeks – by which time the hair was already unusable. I then requested a refund, which she agreed to, but 13 days later no refund has been issued. This is not only appalling customer service but also a breach of consumer rights, as she has taken payment for a service that was not fit for purpose and then failed to provide the agreed refund. I have screenshots of our communication and photographs of my hair as evidence of the poor workmanship and her failure to provide aftercare. Madeleine’s conduct has been unprofessional, evasive, and wholly unacceptable. I will be pursuing this matter further through the relevant channels (including Trading Standards and small claims court if necessary). I strongly advise anyone considering booking with Madeleine to avoid at all costs.

1 /5 catrame e: if i could give 0 stars i would. they absolutely destroyed my hair. permanently damaged it. wont take any responsibility whatsoever & wont refund. i paid £250 for yuko hair straightening. the strands have a weird pattern & are extremely dry when running my hair through them. they always become knotty. this was a retouch & none of my retouchs in other places were like this