1 /5 Ken Newmarch: AVOID AT ALL COSTS. A COMPLETE DIVE AND A SCAM.
Joke of a company. Took extra money from my account without authorisation. Can’t get through to anyone and no response, but quick enough to get aggressive when the shoe is on the other foot. Recent reviews from others says it all. Do not join this place unless you want to be ripped off and don’t mind working out in complete squalor.
I have been a member of Anytime Fitness for many years and have noticed the decline in maintenance and cleanliness at the Farnham club.
Please see attached pictures for more detail.
1 . The gym floor and bathroom facilities are filthy. Its clear that there hasnt been a cleaner for some time or a cleaning regime. The floors and toilets around the gym are dirty, with mud, hair and skin visible on a majority of contact surfaces, including the floor mats on the top floor.
There is also historical stained urine on the toilet floors and around the basins, and the benches, walls and sinks are dirty. Again, there is a consistent lack of cleaning in these areas and they have stayed the same on multiple visits to the gym.
The antibacterial dispensers are also broken with some completely missing from the wall, making it difficult to clean the equipment down after use. There is also a lack of antibacterial wipes, theyre usually missing from the dispensers entirely or the dispensers are simply missing from the wall.
2. The electrical equipment around the gym hasnt been PAT tested since 2021, which is a huge health and safety risk and a breach of non compliance for several safety standards. This includes the Electricity at Work regulations (1989), Health and Safety at Work act (1974) and the Management of Health and Safety at Work regulations (1999). This is a serious matter which is posing a health risk to the hundreds of members attending the club.
3. The equipment and decor looks tired, and there has been no communication with the clubs members to address this.
As mentioned above, there has been a noticeable decline in the clubs standards, and there is clearly a lack of direction and training for the staff currently employed at the club, particularly for an environment where contact surfaces is a constant and Covid is very much still a concern.
After many years of supporting the club, Anytime Fitness is failing to keep the members and myself safe and I will therefore be cancelling my membership with immediate effect and will no longer attend the club.