Angels Hair & Nails - (Near , UK)

3 /5 Rhi Sanders: - staff were very rude, dismissive and really rough with my hands - owner called me mid appointment to tell me my appointment was at another time (she got her shops confused and confused me in the process) - owner then showed up half way through my appointment and asked if she could reschedule me on the app and I can cancel to get a refund then I could pay in cash on the day so she keeps 100% of the profit (very tacky request that made me feel awkward but I agreed, refund took almost 2 weeks) - was promised they could do the design I asked for, spent half an hour trying until she gave up knowing I was on a time limit and I had specifically asked if she could do this design and was promised yes. These nails were for an event. - no other nail tech was available so I had to rethink the design to something basic she could do and leave as I was out of time. - I told them I couldn’t be longer than 2 hours, as I had a train to catch, I was reassured 1 hour would be enough, I was sat waiting for so long I had to tell them I needed to leave multiple times before they quickly finished off my nails I normally pay £45 for a full acrylic and nail design locally. We recently moved so I tried this place… Took me 2 hours, cost me over £100 on the day (I got half back 2 weeks later from the cancelled appointment on the app) but all to get a design I didn’t even want, there was no discount or apology. The whole experience was just low quality. Don’t over promise then under deliver, and don’t ask your brand new customers to help you out financially. Perhaps once you’ve developed a report with regulars you could ask them to book or pay a certain way but this was my first impression and it was unfortunately very tacky, and quite exhausting as a customer. 3 stars because I think all these issues are resolvable. The place is in a great location, it was clean, they had nice decor. The nail artists just need some more technical training and everyone (especially the owner) needs some more customer care training and hopefully the quality of the experience will improve from there. Photos are what I wanted vs what I got. Not even close, sadly.

4 /5 Thanu Kumar: I had gel polish toes (no pedicure) and biab colour on nails done recently. Service was really quick, I had both done at the same time which saved me a lot of time. The gel polish toes was great, neat and tidy however the biab on nails started lifting after day 2 at the tip of the nails on pretty much majority of the nails - which has never happened previously

1 /5 attiya khan: The ladies who work here are quite rude - they talk in vietnamese to each other while they are doing your nails, pull at your hands, they dont smile make any effort to engage with you. When they are talking to each other in their own language it makes you feel that they are talking about you - its not a nice experience and its not even cheap to warrant this type of behaviour - £30 for gel nails £35 for pedicure - £10 just to get gel removed - if you are going to charge so much at least have some manners. I dont enjoy being gossiped about in vietnamese

2 /5 Deolinda Rafael: I had a booked appointment, upon arrival I was not greeted by the receptionist or any of the staff. I was standing there and this older lady asked me what I came for, explained that it was for removal of acrylics and to a new set of gel extensions. My nails are naturally long so I only required extensions on 2 or 3 nails. Firstly her desk had no towel or stand to lean your arms and wasn’t set like the other workers desks, she removed the old set and when putting on the gel powder she was struggling immensely. She kept adding and adding rather than redoing it and kept saying he powder was too dry. To be honest I don’t think she was used to doing these type of nails although she said she could do it, she had to remove the gel powder numerous times and the way she was layering made the nails extremely thick. When filing down the excess the nails were still too thick, she kept filling and I even had to mention the corners which she missed. A lot of excess was visible and the whole set was not done correctly so they look super chunky. This is only my second time doing gel extensions as I usually only do gel polish on my natural nails so was a bit unsure of how the end product was supposed to look. I showed her the design I wanted and she said she could do it, simply a baby blue French tip and a line underneath it which I don’t really think it counts as a design. That’s something that a lot of nail tech professionals would be able to do easily, she was really struggling to do the tip so imagine when I picked the colour for the line underneath the struggle was 10x more than before she kept having to wipe it off and then the bottle was basically empty. I was super tired and a bit under the weather so I just wanted to leave cause it was clear this lady was not as experienced as she made it seem. When booking the appointment I was told it was gonna be £40 and £10 extra for a design, somehow it ended up being £62 when I heard the price I was super shocked because the design wasn’t what I asked for and the nails were super chunky so I complained then some lady called Tracey came over and said she was gonna fix the line and go over it so it’s more prominent. I said does this even count as a design she said definitely with a screw face, I tried explaining the issues to her and she said if I wanted to remove it she would have to charge me after spending £62 which is ridiculous, she was going over the line but not trying to reassure me or understand my side just being defensive and with no care in the world. Kept answering her phone in the middle of going over my lines and because my nails spent so much time under the UV light the varnish is now bubbling up and it’s only been a day since I got them done. I definitely will not be returning as it’s clear that the customers satisfaction is not their priority. As a first time client at your establishment you would think they would do anything to ensure you return and leave happy but that was not the case. I have provided the pictures of what I asked for and what I received which is nowhere near what it was supposed to be.