207 Beauty & Wellbeing - (Near , UK)

1 /5 Fanny M: Edit: NO answer to their email offer I had a nail appointment with over a year ago and paid a deposit for a next appointment, which I did not book. I completely forgot about it and and no reminders were sent by the business. It also proves that they wanted to keep it. When I contacted them today, I was told my deposit had "expired." At no point during the booking process—verbally, via email, or on their website—was this policy communicated to me. I took screenshots of their website just now, so if they want to add any policy now, well it’s too late to prove your point but you This is a clear failure of transparency and customer service. Under the Consumer Rights Act 2015, businesses must disclose their terms and conditions before accepting payments. A policy stating that deposits expire after a set time must be made explicitly clear at the time of booking. Since no such information was provided, withholding my deposit is unfair and unreasonable. Moreover, the business made no effort to remind me of my appointment or communicate the risk of losing my deposit after a certain period. This lack of communication reflects poorly on their professionalism and customer care. I demand a refund of my deposit, as it was retained under hidden terms that were neither communicated nor agreed upon. I also urge them to review their policies and adopt transparent practices to avoid taking advantage of customers in similar situation

5 /5 Maria: I’ve been getting my nails & eyebrows done here for around 6 months. Kornelija is SO GOOD at both, I know I will leave very happy every single time. She’s friendly, professional and quick, and the nails wear so well. Hands down best manicurist around Wimbledon!!

4 /5 Daniel Baxter: Booked online using treatwell for an aroma massage as a gift. Experience was good and Masie made sure to make them feel at ease and comfortable throughout. There was some minor background noise which took slightly away from the overall relaxation, but overall it was a nice massage and convenient as it is local! Staff were friendly.

5 /5 Karen T: Kornelija did a gel removal and gel mani with french tip for me at short notice. She was friendly, the nails look great and have lasted well.

5 /5 Patty Terry: Ive had the LVL treatment now several times with Alejandra. I have short, extremely straight (to point of curving down), hard-to-curl eyelashes. I used to have to heat an eyelash curler to get any kind of curl to stay more than an hour. With this treatment, I no longer have to curl my lashes and I think it makes a big difference. The curl lasts about 8 weeks on me. I highly recommend Alejandra.