Unique Master Hair, Laser and Beauty Clinic - (Near Brent, UK)

5 /5 ZOHREH Karimi: I’m very happy with my experience at this salon. The keratin treatment left my hair smooth and shiny,and the hair colour did a week later turned out beautifully.Great results,professional staff,and high quality products.Highly recommend.

2 /5 Elham Ghaffarsedeh: Jobs are done so poorly, both with the nails and the eyelashes . Recently had my nails done and most of them came off in less than a week. The very rude female owner refused to get them fixed and also refused to provide a receipt for the cash payments of £30. Then the more more polite male owner refunded £15. But then I had to go to another place to get them dons for Xmas. The job had been done so poorly that I had to pay £33 again just to remove the bad job and do a full set. So, it costed me £48 to have my nails done for this Christmas and loads of hassle. The lady is so rude and behaves unreasonably and inappropriately, so never going there again. Lack of accountability … very impolite!

1 /5 Georgia Morris: £60 for a haircut so bad its almost unbelievable Followed by the worst customer service Ill ever receive in my life! My hubby very kindly bought me a gift voucher for this salon as my first mothers day gift. Despite knowing this, Zoe, the manager decided to give me the most awful haircut that myself and everyone in my life has ever seen. I knew it was bad when I was in the salon, as Zoe kept asking me if it was ok, and before I could respond she would try to correct the obvious chunks of hair missing in the back and the horribly lopsided and choppy fringe. After asking her to correct my fringe, she tried on one side, failed miserably and left the other side as is, as shown in the photo. By this point I knew she wasnt capable and with an awkward smile, I paid and left, not knowing the full extent of how bad this haircut really was... Until I got home and saw the state of it. Me and my partner agreed this was worthy of a full refund. Yet the owner gave me a sarcastic smile and said "no darling" and proceeded to refuse my husband as well. Not only was there no apology, Zoe actually defended her mistakes and told me "you cant expect it to be good every time. Some days might be bad." what kind of response is that? I got it fixed the following day by a hairdresser who told me this is the worst thing shes ever seen, and watching her fix it made the length difference even more obvious. I am still in a state of shock actually, as Ive never had a bad experience at a salon... As hairdressers can usually, cut hair? Clearly not this one. By reading the reviews I can see that giving a bad service and then refusing to refund is common theme for Zoe. I expect to see a smarmy response to this review as well!