Tonys Beauty - (Near , UK)

5 /5 Jerusalem D: Best nails I’ve ever gotten! Rebecca was so fast and did my nails amazingly. The shop is also so clean and beautiful - can’t recommend enough!

1 /5 Aayesha Hassan: Update 7 September: In response to my review, your business is now claiming “it wasn’t us.” This is not accurate, the service took place on 28 June. Rather than deflecting responsibility, I would encourage your business to take accountability and focus on improving the experience for future clients. My nails were soaked in a bowl of acetone (not cotton buds) then not filed down properly. I write all my reviews with honesty and fairness, and my experience with your service unfortunately did not reflect the professionalism expected. It is absolutely okay for a business to make a mistake, take accountability and do better - but from your response, I see why the service was the way it was. Zero accountability at all levels, and immediately blaming the client. Disappointed. Original review: I visited this salon for acrylic removal and was very disappointed with the service. Unfortunately, the acrylic was not fully removed, and instead of using proper tools and techniques, I was instructed to place my fingers directly in acetone, which felt careless and damaging. I had to go to another nail technician who was shocked at how the acrylic was not removed - and had to first remove it. This is not a simple error. Just carelessness. Afterward, I requested gel polish, but when I accidentally knocked one nail while drying, I was told to leave it as is rather than having it corrected (I had to stand my ground to have it corrected - just astonishing). It seemed clear that because I wasn’t purchasing a full new set, my service was treated with less care and attention. Overall, I left with damaged nails and an unsatisfactory experience. Professionalism and customer care should not depend on how much a client is spending.

1 /5 O Bat: I don’t often write reviews, but I feel it’s important to share my experience at Tony’s Beauty so others know what to expect and can choose a salon that values customer care instead of leaving you disappointed. Customer experience should be the top priority for a business like this, yet they completely failed to deliver. I left with nails that looked worse than before and staff who seemed more irritated than willing to help. For the prices charged, I expected much better quality and service. Sadly, I cannot recommend this salon. My first visit with Denis was disappointing - she seemed uninterested, offered no advice when I was unsure about colors, and had a dismissive attitude. The nails looked mediocre and several broke within days while I was on holiday. Hoping for a better experience, I tried Rebecca. She was friendlier, but the work was rushed. Instead of properly repairing three broken nails, she glued them, and two broke again the next day. When I returned, Rebecca was unavailable, so I went back to Denis. Unfortunately, the customer service was worse - she was annoyed, refused to help match the color (which had been chosen by Rebecca), and remarked that they see too many customers to remember. The repair was sloppy, with polish on my skin, dust trapped under the gel, and an uneven finish.

5 /5 phuzen 127: I got my nails done here by the nail technician Rebecca and it was perfect! She listened to all my requests and was an extremely charismatic, hospitable and caring staff member. I had no issues and the place was very well kept and clean! Thank you for your service!

1 /5 Fia Odey: Worst blow dry I’ve ever had. Rudest staff. Charging central London price for a very uncentral location and not a nice salon. She kept scratching me with her ridiculously long fingernails and didn’t use a hairbrush but used her long extension fingernails to brush my hair So strange. Don’t go!