4 /5 Tara J: The epitome of a luxury spa. I had a Christmas and later, Birthday gift voucher from a family member to this spa. The massage therapists have been excellent, I also did a facial that involved a lot of face massage with luscious aromatherapeutic treatment that made my soul sing.
The venue itself (the spa) is serene and calm, and perhaps needless to say, clean and generous with luscious clean towels, slippers, smelly soap and such. All the standard changing room equipment— hair dryer and a balance— and with small but excellent steam and sauna room.
However, where this experience fails, is the utilisation of my gift vouchers. I was not told, for example, that the voucher needs to be used all in one go, so I had my treatment (half the voucher’s worth), thanked the spa and left then when I phoned to book again, was told that the voucher expired. This info was not shared though I was told in hindsight that I could have bought products with the remaining amount. I personally would have taken a friend along. This happened on both occasions, where I thought I was still on my first voucher and found out that in fact both were ‘expired.’
If they figure out this mess of a voucher system, it is the ideal luxury gift for someone you would like spoil rotten!
