1 /5 NW: Lovely ladies but sadly my gel manicure was disappointing. The salon was a recommendation so maybe it was just a one-off unfortunate experience. However, firstly the shape my nails were filed to was off - I asked for the exact same shape I came in with (a lovely oval) but just a little shorter, but initially they were filed very flat so I asked for more rounded and then they were done to almost a point so I had to ask again for oval! The shape was also not consistent across nails - some had an off-centred point with very angular sides and some were much flatter but still with a point, while my original nails didn’t have a point at all. After that, the colour was applied too thickly so at the end I had to flag this for two nails in particular that had very obviously bulges at the ends and have them filed down and the top coat reapplied. I also didn’t realise until after I left that there were still a few areas missed in the filing and some residual gel on my skin where it hadn’t been cleaned away before curing. Finally, I would just mention it was also a little off-putting that the other girl working stood next to my table and watched almost the whole manicure and that the ladies amongst themselves throughout, so if I needed to say anything I kept feeling like I was interrupting. The actual colour itself is nice but sadly it wasn’t the best experience overall.
Update following the salon’s response below: I really don’t appreciate the implication that I was not a genuine customer so have reduced my original two star rating to one star because of this. The salon’s response is two months after I visited / left my review and when I showed my nails - as per the photos below - to the friend that suggested I try the salon, she agreed that they frequently apply her gel overly thickly too but not quite to the extent they did mine. She had suggested I try it more because she felt the staff were nice, which I also mentioned. While I can see there are positive reviews, I can assure anyone reading that mine is 100% genuine so I would just say to be aware that the same could happen to you.