1 /5 HxxPxx: Total mess!
1. They told me they did NHS on the phone (I asked) when I booked for my two kids.
2. They charged me £70 following the appointment (£35 each). They had a chance inform at the entrance and they denied their advice over the phone.
3. I only went there to request referral to NHS orthodontists, 6 months later the referral wasn’t done.
4. I called the reception on week 3, no 7, month 6. I was told it takes long wait. On month 6, after pushing they admitted not doing the referral!
5. They did the referral after numerous call to reception, and guess what, we are put on the NHS waiting list now and there is no way we will be seen in the next 2-3 months.
Conclusion: I was misled, made to pay £70 to waste 6 months of my kid’s treatment. Marvellous indeed. Go there if you want to be ridiculed and pay for it.