The Gym Group London Waterloo - (Near Southwark, UK)

2 /5 James Cassidy: I understand a lot of commercial gyms seem to going down the route of reducing their number of staff, but you shouldnt have to wait 40 minutes for someone to come to the entrance when you have pressed the buzzer.

5 /5 Dey Hunter: Moved to this gym about a month ago, have been training on and off for the last ten years so I am aware of what makes a good gym and I must say this ranks as one of the best Ive been in. The gym is uber clean. Staff are always about helping out or clearing up. The management team of Richard & Can cannot welcome you enough and put me straight at ease. The PT,s are superb, I am currently being trained by Tony Dunkley and he has my training goals completely dialled in. I cannot recommend this gym enough A1......!!!

5 /5 Oh_HiimHelen: I like this location! Generally less busy than other locations, which is great news for me! Great facilities and equipments, 2 floors gym, lift service for anyone who cant walk down the stairs, hand sanitisers in place, water taps and refreshments available, personal trainers on the floor for any assistance, nice people no trouble.

1 /5 Chee Bond Shek: One of the fitness instructor using his mobile phone completely ignoring me while I am pressing the buzzer to get a member of staff attention as there is something wrong with my pin number and when I got his attention he is speaking too me from a distance inside the gym like I can lip read what he was saying as between us was a distance which is totally unacceptable. Also he was only coming out because of a member of the staff gym group is coming out and at least he has the courtesy too ask me whats wrong . The guy that completely ignored me while I am buzzing in while using his phone or maybe he doesnt understand what is customer service or only his brain works by only training too keep people fit the way I was treated like I wasnt even a human being or even existed totally unacceptable

1 /5 MH: Waterloo London Gym downgrade! My branch was closed for 10 days for an upgrade. Us members have put up with a lot of rubbish, especially in the last year. At one point 7 machines were out of action for multiple months, with others in a serious state of disrepair. The gym reopened Wed 16th Aug. We are still missing 9 pieces of equipment. • Seated Leg Curl • Converging Chest Press • Lateral Raise • Diverging Seated Row • Diverging Lat Pull Down • Preacher Curl Bench • Landmine Post/Attachment • Prone Leg Curl • Triceps Press In some cases the new machines have arrived with less weights/plates (e.g Rear Delt/Pec Fly, Legg Press). I flagged this up to the Waterloo Gym Manager. She told me this was how it may stay? Obviously, that is ridiculous. You cannot expect gym members to start going backwards in their progress. Amazingly the gym manager seemed unable to grasp this. In addition, the replacement machines are missing arms with options for disk weights, and the single 2.3kg weights have gone. Can The Gym Group tell us when we will have the above items back? I have been a continuous member for 6 years. Worked hard to progress my training and build muscle. Now left with holes in my training and can no longer train as heavy. How is that an upgrade? Pics show the missing equipment.