Spa South East London | Hydro Facial and Spa - (Near Southwark, UK)

1 /5 Ashma S: Very deeply disturbing experience that no customer should ever have to go through. I honestly wish someone had warned me before I contacted this place. Nothing about my experience felt safe, professional, or even remotely acceptable. I booked a facial and massage through Mira’s website. She confirmed the appointment, then suddenly cancelled and told me she “can’t work in the salon right now because she’s updating her licence and could be fined £2500.” That alone made me question the reliability of the service. But what happened next was even more unsettling. While her website continued to show full availability — with treatments changing from day to day — she then offered to come to my home instead for the same price, and asked me: “Do you have a bed at home? I’ll bring the oil.” Receiving this message was extremely shocking. No equipment. No professional environment. No clear setup of any kind. Just “a bed and oil.” It made me feel very uncomfortable and genuinely worried about how the situation had shifted from a normal beauty appointment into something that didn’t feel like a legitimate treatment at all. Later I came across additional information that made me feel even less reassured. I walked away from this experience shaken and incredibly disappointed. This did not feel like a misunderstanding — it felt like a complete breakdown of professionalism, communication, and basic duty of care. For the sake of other women who expect a safe and trustworthy service, I cannot recommend this place under any circumstances based on what I experienced.

5 /5 Samantha Territt: Honestly I can’t recommend Mira enough! So good at what she does, so knowledgeable in skin care & great at massaging. She makes you feel comfortable and relaxed. Really lovely lady, definitely book in.

1 /5 Alice Cooper: Deeply hurt and shocked by the attitude I received I had a confirmed appointment with Mira for Friday at 12:00, arranged through WhatsApp. That morning I had several serious personal issues happen all at once, which made it impossible for me to attend. She tried calling around 1:30PM, but because of everything going on, I simply wasn’t in a state to answer the phone. As soon as I managed to get myself together, I apologised sincerely and asked if we could please reschedule for Wednesday morning next week. I even tried calling her back immediately after my message, but no one answered. Two hours later, instead of understanding or even basic professionalism, I received this message: “Sorry Alice. This is not serious. I cudnt accept your booking any more.” And shortly after that, I realised my number had been blocked. Considering the day I was having and the stress I was already under, getting a message like this from someone I trusted with my appointment felt extremely hurtful and disrespectful. I was treated as if my situation didn’t matter at all. This was not just unprofessional — it was cold, dismissive, and honestly shocking. No client should ever be spoken to or blocked like this, especially after apologising and trying to rearrange. Sadly, after this experience, I cannot recommend this place to anyone.

1 /5 Elzal: I’m honestly exhausted and extremely disappointed after this whole experience. I booked an appointment for Tuesday, 06/11. I got the confirmation email, organised my morning around it, travelled there — and the place was completely shut. No message, no update, no explanation. I felt embarrassed standing outside wondering if I’d done something wrong. I tried emailing back using the same address that confirmed my booking, hoping at least someone would explain what happened. No reply. Nothing.Later, I found another email on the website. Mira replied, apologised, and personally confirmed a new appointment for today, 16/11, at 10:00 AM. I really wanted to give this place another chance. I showed up on time, hoping things would be different. But it happened again. I got there at 10:00 — doors closed, lights off. Called the number — straight to voicemail. I stood outside waiting until 10:30, feeling completely let down for the second time in a row.When I passed again around noon, it was still closed. I wasn’t even the only one.There was another woman waiting who said she had a ClassPass appointment today and had also been told her booking “wasn’t seen.” Hearing that honestly made me feel even worse — like this is something that happens more than once.Two wasted days. Two appointments that never happened. Zero communication when it actually matters. It’s incredibly draining and so disappointing to be treated like this, especially when you’re trying to give a business a fair chance. I hate leaving negative reviews, but this experience left me stressed, frustrated, and with the feeling that my time didn’t matter at all. After everything, I won’t be coming back.

1 /5 Alis P: Worst Booking Experience Ever I had a confirmed appointment at 18:00, went all the way to the address… and no one was there. The place was completely closed. The phone number goes straight to voicemail, and when I emailed, the owner replied with a totally nonsensical excuse, pretending the booking was for a different time. This business clearly has no organisation, no reliability, and no respect for clients’ time. Avoid — you risk turning up to an empty door like I did. Update after the owner’s response Thank you for your message, but your reply does not reflect what actually happened. The problem wasn’t a “booking system issue” — the issue was that I had a confirmed appointment in writing and still arrived to a completely closed location with no way to contact anyone. A generic apology doesn’t change the fact that time was wasted and no explanation was provided. If this is how confirmed bookings are handled, it raises serious concerns about reliability and professionalism.