1 /5 C. Int: I should have trusted my gut from the start and not come here. This salon felt quite tricky, so I strongly recommend confirming the exact price before any service begins.
At the pop-up store, I was told that a classic manicure and pedicure costs £55 with normal polish, and that gel polish is only £5 extra. I specifically asked for gel polish only on my feet, as I don’t wear FitFlops, so I expected the total to be £60.
However, after the service was completed, I was charged £75. Gel polish had been applied to both my hands and feet, even though I did not request gel on my hands. Based on the explanation I was given, the total should have been £65 (£55 + £5 + £5), but I was told, “the price doesn’t work like that,” which I found confusing and frustrating.
Secondly, I felt extremely uncomfortable with the behaviour of some staff members. They were quite rude toward me and toward one of their colleagues. They repeatedly instructed her in a dismissive manner and did not appear to respect her work. Everyone spoke in the same language except for her, which made the situation very awkward. Even though I was only there for about an hour, it was uncomfortable enough that I kept checking the time. When we were arguing about the price at the end, they blamed her first instead of the staff at the pop-up store who had informed me of the price and spoke in the same language with them.
I genuinely hope she is doing well and wish her the best of luck working in that environment.
Regarding the service quality: the manicure was disappointing. I was told gel polish was used, but there was no glossy or gel-like finish. I definitely can do better by myself . On the positive side, the pedicure was done well.
