Serenity Nails and Beauty - (Near Kensington and Chelsea, UK)

5 /5 Isabelle Volpe: Came in to remove BIAB while I’m away from home over Christmas. Ended up getting an excellent infill from Sophie, I’m super pleased with the care she took to match previous base. Peter also did an amazing spa pedicure!

1 /5 Rafeea Al R: Not even 1 star what even happened here?! These technician isn’t even one I can’t believe this is happening here I’m reporting this to the health authorities. The nastiest nail salon, they used communal nail buff and file this woman pulls from the drawer at the table she was working on me on she pulls the very battered very used buffer and buffs my nails I didn’t even see her take the cuticle cutter out of a fresh new packet. She used the most over used nail file and files my nails I asked her if this was new she said yes?! It clearly WAS NOT. The sugar scrub out here double dipping into after touching my feet which means she double dipped with every feet. I should have left I am so upset. I’m on anti fungal medication right now. I am working right now on reporting this to the authorities.

1 /5 Isobel Bowie: I rarely leave negative reviews, but I feel had to after this experience. I was charged £73 for painted toes and acrylic gel nails. My toenails weren’t properly cleaned, cut, or prepped, and the acrylic nails are honestly some of the worst I’ve ever had. When I raised my concerns with the staff, instead of addressing them, I was met with dismissive and rude comments, including being told I had already “wasted my money.” I would recommend quite literally any nail tech in London over this place.

1 /5 Billy: I had a very disappointing experience here. I booked a manicure appointment the day before with a specific female nail technician. There were only two female technicians available that day, so I carefully selected one through the booking system. About 20 minutes before my appointment, the salon called to postpone it by 50 minutes due to staff train delays. I explained that I had another appointment and could only come for a quick polish removal instead, planning to return on Monday for the manicure. When I arrived, I saw both female nail technicians working with other customers, and I was asked to return 15 minutes later. When I came back, there were now two male technicians available, which made the explanation about the train delay seem inconsistent. The polish removal was rushed and incomplete, leaving traces of red nail polish around my nails. The quick trim was also done unprofessionally, with uneven lengths and rough edges. I was then unexpectedly asked to pay for what they considered a “service,” even though my original booking was not fulfilled. I understand transport disruptions can happen, but I wish the salon had communicated more honestly and handled the situation with more care and professionalism. I will avoid this place in the future, as the quality of service feels random — you only get good service if you’re lucky.

5 /5 Swi nja: I spontaneously asked for an appointment and got one very quickly on the same day. My nails look great, very clean and exactly how I wanted them. The work was done very precise. I highly recommend it!