Roehampton Sport & Fitness Centre - (Near , UK)

1 /5 Natalia Doran: The place is dirty, cramped, with outdated equipment that doesnt always work properly. The staff are rude. And, there are usually 4 or 5 of them sitting around doing nothing. Paid by our council tax. The place should be closed. It is always nearly empty anyway.

1 /5 Hassina Achaibou: I have bad experience in this area and soft play one member of the staff was completely rude to my autistic son and told me he can’t play here because he is autistic and my son was very calm and he didn’t do anything and every single time I go to other soft play it never happens and I am very sad because some people in this world dosnt know what disability is.

5 /5 Becks: Limited facilities but you can get good workout done If you know your routines. Friendly staff and good community

1 /5 Meghana Reddy: I had an absolutely awful experience at this gym . I came in to inquire about joining and spoke to a polite staff member at reception who explained I could sign up. I asked if I could do a one-day trial and pay for the full membership on January 2nd. While he was allowing me to proceed, the manager, Kenzie (whose name I made sure to ask her to pen down on a paper), rudely said I couldnt use the gym unless I paid for the membership that day. When I asked if there was no trial period, she bluntly said no. I then explained that six months ago, when I initially inquired, I was told I could do a one-week trial before deciding to join. Her response was very rude and unprofessional, questioning why I’d want to join now if I didn’t join six months ago and it doesnt make sense to do this now. I explained I wasn’t mentally prepared due to an injury, but she cut me off, accused me of having a bad attitude, and told me to leave. I asked her again for clarity about the trial period, and only then did she mention the rules had changed in August , this is something that she should have said from the start. When I pointed this out, she said it wasn’t her duty to inform me about rule changes.She then asserted her authority as the manager, demanding I leave saying " I dont like your attitude" ! To make matters worse, my husband, who has been a loyal member for six months, was present during this situation and was so furious with her behavior that he wanted to cancel his membership on the spot. Her response? A casual, "Yeah, that’s fine." Not to mention I was a member of this gym for a couple of years back in 2016 when it was such a great experience coming to this gym . We ultimately decided to go ahead with my membership for the sake of my health, and this gym is the closest for us ,but this whole thing has left an incredibly bitter taste. Her unprofessionalism and lack of basic courtesy are unacceptable. I can’t imagine how many others have walked away from this gym because of her. My " in the gym experience was nice ,but the manager and her management is a definite let down. The only redeeming part of this experience was the other staff member, who was polite throughout.

1 /5 Naz: Had a very bad experience at the soft and play and the staff that works there are very rude and disrespectful. My daughter just turned 9 a week ago and they refuse her to go in and play so I said fine and then the staff came saying she can’t sit inside even doe she wasn’t playing and said she has to leave the place and wait out side seriously how can I leave my daughter wait outside by her self and they was even saying it front of her I swear she felt very bad and she said what have I done to them why don’t they allow me sit on the side and I am not leaving this pass I need to see the manager any how and report them all because of how they spoke to us and they kept saying it’s our policy I don’t give a dame about the policy and I really need to see this policy they was on about it’s the worst place I’ve ever been in my life and they refused to give me refund and in top of that it was empty. My kids didn’t enjoy at all and told me let’s leave this place and never come back again There’s no kids right They made my daughter very sad my daughter said she doesn’t even wants to go out anymore if there’s people like those women in the reception I will be making report every where For the sake of my daughter mental