1 /5 Asya Cahill: I was so excited to try Reformer Collective for the first time, but it was a severe disappointment that resulted in a completely wasted visit sadly.
When I arrived, the studio staff checked me in and confirmed it was my first time – and told me this was absolutely fine. She introduced me to the instructor, who hadn’t heard this. Once I entered the studio, the instructor asked if anyone was new. I raised my hand, and she immediately told me the class was too advanced for beginners.
This was not stated anywhere on ClassPass.
I then stepped out to discuss it with both the instructor and the staff member who checked me in. Neither of them were aligned, and neither could explain why this information wasn’t included in the class description.
I put my shoes back on, got my coat and asked for my credits back. They told me to cancel through the ClassPass app, but cancelling within 12 hours automatically triggers a ÂŁ17 late fee - which is unreasonable given the situation.
The instructor then said, “I can’t turn you away, you can try it if you are careful and you listen,” but I said this didnt seem safe at all and I didnt want to risk getting injured. The room was completely dark for some reason (didnt expect this and cant think what this adds - its not shown in the class imagery at all). As a first-timer I wouldn’t have been able to see how to adjust the equipment properly. I appreciate the instructor wanted to keep the class safe, but the overall experience was disorganised and contradictory.
This was an entirely avoidable situation. I dont often leave reviews as I appreciate things go wrong, but wasting peoples time like this is extremely aggravating. I was initially offered to come back 6 hours later (!). I was then offered an hour later which I unfortunately couldnt hang around for and to he honest just didnt want to give this place my business. I hope they review their comms with Classpass o avoid this situation for other people. Outsiders dont know that dynamic means advanced. I did kindly suggest this to the staff to raise with the owner, who I appreciate ultimately were stuck. Its a shame as a friend and I had planned to do this on a weekly basis if we liked it. Unfortunately for this company there is no shortage of these kind of studios atm.