RAWR Beauty Enfield - (Near Enfield, UK)

1 /5 Ana Banana: Get your haircut with at least 2 hairdressers watching if you cut your hair here. The blowdry initially looked so gorgeous. A couple of days later when I washed it, I was traumatised about how the hairdresser had completely chopped half my hair off without even blending it- It looks like a child has experimented on my hair. Advise you to reconsider cutting your hair here, only if you have 2 hairdressers watching over and if you ask them at every stage what they’re doing. The photos don’t really do it justice as it looks terrible in person. I have to keep my hair in a ponytail for the next three months just because of how embarrassed and insecure it has made me. Constructive criticism: require proper training from staff before hiring them. Really shocked.

1 /5 Paulina Carrion: Not Recommended! Not even one star. Very disappointing customer service. I visited this salon a week ago to get my nails done and left genuinely happy with the result — I even left a tip for the good service at the time. However, one of my nails broke clearly at the extension, so I returned today to ask for a simple repair. To my surprise, I was told I had to pay £4 because I hadn’t informed them within 24 hours from the moment the nail broke. I was completely honest and explained that it broke on Friday and today was the first day I was able to come. They insisted that I should have notified them exactly when it happened, even though this policy was never mentioned to me, despite it being my first visit and despite them knowing I had just arrived in London. What frustrated me the most is that they didn’t even take a proper look at the nail to check the condition or understand why it had broken. In Spain, salons always examine the nail and repair it when it’s clearly a break in the extension. Here, they didn’t show any willingness to help. I was even made to understand that if I had lied and said it broke today, they would have fixed it — which says a lot about how unfair the policy is. I paid £60 for my nails, and being asked to pay extra without even checking the issue is unacceptable. The experience was very disappointing, and I cannot recommend this salon due to the lack of transparency and the poor customer service. The photo clearly shows where the extension snapped, yet they refused to take responsibility.

5 /5 Rachel Biggs: Thank you to the lovely Emel who did my gel manicure nails. First time of having my nails done at rawr and she did amazingly well.

5 /5 Shanice Clarke: I have been seeing Jagruti for over 6 months now and she always does a great job. She makes me feel so comfortable whenever I have a wax and as painful as it can be she makes it a good experience with limited pain. Also is very good with eyebrows too :)

5 /5 Emmanuelle K.: I had such a good experience with Jagarti. She was so lively and helped me understand the importance of getting my Hollywood wax done frequently as I had not done it in a while. So much attention to detail I loved it I am already booked for next month!