3 /5 Karin Bradbury: The 3 stars is not a reflection on the physio treatment, but of the cusomer service I received.
I booked online, paid online, and got an email confirmation of the appointment, but when I went for the appointment there was no record of it on their system, and no appointment available. The receptionist was very apologetic, and offered me an appointment the next day, but there was no mention of any refund/discount until I asked for it. They gave me a 20% discount, which I felt was little more than a token gesture given that the error was entirely their fault, and to make the new appointment I had to take more than an hour off work, when I had specifically booked the original appointment on my day off. If we had double booked a customer where I work, we would have rebooked them and refunded them for that session as a matter of course.
The reason I didnt just cancel the appointment is because I had previously been treated by Helen elsewhere.