Nuffield Health Reading Fitness & Wellbeing Gym - (Near Berkshire, UK)

1 /5 Marcin Bancarzewski: Do not waste your money and time. Staff is rude and not helpful, no customer service at all, gym is increasing membership prices regularly and offers less and less in return. I have been member of many gyms and this one is the worst by far. I almost feel like uninvited guest when coming through Reading Nuffield door. It’s a shame as this gym is local to my house, but it’s not worth £75.00 per month, for what? Old equipment, crowded classes and very intimidating members of front desk. And this is not only mine opinion but few other members, I have also seen negative staff reviews online, why is upper management not taking those seriously??? I did go to Wokingham branch and staff there is lovely, Reading should learn from them how to deal and speak with customers, at the end of the day we are tej ones paying their wages. Before you ask about anything the answer is: NO, there were 4 people chating at reception desk and when I asked for some quidance on using equipment I was told I have to book in advance for that, PT was too busy talking with Duty Manager (Poppy), I have to words for this crowd, there has to be some sort of positive change towards customer as otherwise everyone is going to leave or switch to another gym.

1 /5 Clive Lawrence: Dont join this gym unless you want to waste your money. Lots of theft lockers broken into.mainance takes ages weeks to fix anything. Unless place.management are very smarmey and dont care.Beware to keep an eye on your towl on poolside as people steal them so dont leave your locker key attached to it. OTHER WISE your in for a nasty surprise!!!!!!.

1 /5 N: This gym consistently thinks they can increase membership fees yet have ZERO actual improvements in the gym. Equipment is still old and a lot of machines take a long while to get fixed when they break! Membership cancelled after yet another price increase. I also find the staff pretty rude and unfriendly. Will go elsewhere!

5 /5 David Jackson: I use my local Nuffield gym Yorkshire but use Wokingham when here. I havent been for quite a few months and there are some changes. However the staff have been very welcoming and helpful. Tina was good enough to show me the new spin bikes and assist with a couple of things a really positive welcome. Great staff, well maintained and spotless gym. The Brown Bag coffee shop is a welcome addition. Well done!

5 /5 Hamza Ahmed: Just joined Nuffield Health Gym in Reading and I’ve had a fantastic experience so far. From the moment I walked in, I was made to feel welcome and supported. A special thank you to Sofia (CEM) who was incredibly helpful and friendly—she took the time to walk me through everything, answered all my questions, and made sure I felt comfortable and confident as a new member. Her support really made a difference!