Nuffield Health City Fitness & Wellbeing Gym - (Near City of London, UK)

3 /5 P T: The gym overall is good! I want to highlight Steven who is absolutely SUPERB. Always very helpful, professional and kind in particular. There is also another lady whose name I did not catch but she is also very professional. The professionalism however with the majority of other staff at the front is lacking. I agree with majority of other comments - staff act superior, and arrogant. Greeting customers, even a simple greeting as a smile is the absolute basics of customer service. You come in and feel like you did something wrong. Sometimes they just stare at you as you approach the reception and look like they had the worst day with straight faces or even judgemental. I sometimes work on my laptop and observe this behavior daily with other customers. Please improve your customer service. People want to come in and feel welcomed and relaxed.

5 /5 Jay Dare: ⭐⭐⭐⭐⭐ Nuffield Health City Fitness & Wellbeing Gym has been an amazing place to train. The facility is always clean, well-maintained, and never feels overly crowded. The equipment range is top-tier—from strength machines and free weights to a great selection of cardio gear. The staff here are friendly, knowledgeable, and genuinely supportive. Whether it’s showing proper form or offering quick guidance, they’re always happy to help. The wellbeing side of the gym really shows too—nice recovery areas, good class options, and a relaxed atmosphere. Overall, a great place to work on both fitness and wellbeing. Highly recommended!

5 /5 Asim Chaudhary: I’ve had a really good experience at this gym. The facilities are solid and there’s everything I need for a good workout. What really stands out though is the reception team — Macy and Steven are always friendly, professional, and super helpful. They make every visit feel welcoming and smooth. Thanks to them, the place has a great atmosphere. Keep up the good work!

5 /5 Stacey Cornell: Rejoined Nuffield after a gym hiatus, I think it’s the best value for money for gyms out there for what you get (pool, good choice of classes, locations of gyms and range of equipment). After an initial complimentary PT session with Josh Chatee I decided to sign up for a couple months PT session with him. He gives a lot of thought to the workouts you do and tailors it to your goals, during our sessions he is great at providing context around the exercise and benefits. Josh has gone above and beyond since our first session!

5 /5 Melvin Lau: Great gym to work out at, plenty of amenities including a well-stocked gym, pools and sauna. Although on peak hours on weekdays it does get very busy, not surprising given its location in the financial centre. I’d also recommend Gordon Gilmour with whom I’ve trained for just under a year. As a PT he is methodical and tailors the training towards your personal goals and abilities. He goes above and beyond to give nutritional advice and additional training plans for when I work out on my own. He comes across as a friend who wants to see you do well, and I’ve definitely noticed improvements in my conditioning and strength over the months. Much appreciated!