Nuffield Health Battersea Fitness & Wellbeing Gym - (Near , UK)

1 /5 Armik Rahnema: I’m extremely disappointed with the ongoing situation in the men’s changing room at this gym. For over two months, there has not been a single functioning locker with a working key in the men’s area. Despite this, members are still being charged in full, with no warning, notice, email, or signage to alert customers before they arrive. This is not acceptable — people come to a gym expecting basic facilities to function. What makes this worse is the clear imbalance between facilities. The ladies’ changing room is maintained to an almost 5-star standard, while the men’s facilities are neglected — despite the gym floor being overwhelmingly male (easily 9 or 10 men to every 1 woman). The disparity is baffling and frankly ridiculous. Adding to the frustration, entrance/front-desk staff appear completely indifferent. Each time the issue is raised, customers are met with vague excuses, shoulder shrugs, or “we’re waiting on parts” — with no ownership, urgency, or empathy. It’s clear the staff are not trained in basic customer experience or complaint handling, which only amplifies the poor experience. You can’t continue taking customers’ money while failing to provide fundamental facilities and pretending the problem doesn’t exist. At the very least, members should be clearly informed until the issue is resolved. Unless this is addressed properly and urgently, I wouldn’t recommend this gym.

5 /5 Angela: I signed up for the Joint Pain Program at Nuffield - Battersea. This is such a great program for anyone suffering from mobility and joint pain. I have really benefited from these sessions. I feel that my knee pain has greatly reduced. I can stand for longer periods, and my walking has improved also. I still have a way to go with my ongoing pain, but overall, I do feel so much better for attending the program this far. All the staff at this gym are friendly and helpful. I had my sessions with Ryan, who is absolutely great at his job. He made sure the attendees knew exactly what to do, whether it was floor work or the gym equipment. I felt very safe in his sessions. I also had a few sessions with Alex, who was great also. I feel much more confident to go to the gym by myself and work out. I have met some great people and look forward to keeping in touch and motivating each other on our gym journey.

5 /5 Ben Morris: Joined the gym recently was very well priced compared to other gyms in the area. The facilities are good and the help full staff are even better. Sauna and steam room are a great addition and are always in working condition. Would recommend.

5 /5 Awa Chats: I went to the joint pain programme after hearing about it following my physio sessions at St George’s hospital. I was a little apprehensive as I’ve never been to the gym before. Ryan did an assessment with me to find out what my level was… it’s necessary! After the first session I was in pain but it was a different kind of pain. I was using parts of my body that I hadn’t used in ages! I’ve had a lower back pain for years but this pain was new. It was a healthy pain. The pain came from the muscles in my body that I ‘should have been using’ but wasn’t due to my body compensating the pain I was permanently in. OMG! This was a complete revelation… I was using wrong parts of my body to do everyday exercises and I never knew that. Alex, trainer and class teacher is absolutely brilliant. I’m sure she has memorised each person’s capabilities because she give us the same exercises but they are sort-of-ish tailored to each person. She’s amazing! I never got that feeling where I couldn’t be bothered to go. I even went to the class when I felt rough because I knew it would make me feel better. Exercising is not just a physical activity but it’s a mental one too. It makes me feel so good inside and I can’t recommend the joint pain programme enough. I tell everyone about it! I’m just sad that the 12 weeks programme has come to an end. It helped me so much and although I’ve another 12 weeks, that is going to fly by. Thank you Alex, the team and thank you Nuffield Health for providing this invaluable service!