1 /5 Sofia Sforza: Almost 2 weeks ago, I had a booked appointment via Treatwell for a wax service.
Upon arriving at the salon I was greeted by Silvia, the first thing I was asked was how much I had paid via the app. Upon advising I had paid £55 I was simply told that that was the incorrect price for the service I wanted, and also she complained that the app takes a substantial percentage off of that cost.
She asked if I could cancel the appointment and pay directly at the salon so they would get the full amount. This wasnt a problem per se; however, due to the app policies, as we were within 1h from the appointment time, the booking was automatically nonrefundable. When explaining this to Silvia, to try and find a solution (i.e. if she could guarantee the refund from the app would be approved) she then informs me that the person who was meant to do my wax wasnt actually available as it was her birthday and she wasnt at work - complaining that the app didnt allow them to change the appointments. At this point, she confirmed the appointment wasnt going to go ahead so I had to cancel it anyways. I asked that she confirm the refund via the app, as it would need their approval.
It has now been almost 2 weeks and I have yet to receive my refund - all Im told when I call to follow up is that they will speak with the owner, but nothing ever gets done. I am still awaiting for my full refund and I had to find another last minute appointment somewhere else due to their cancellation.
This has been beyond frustrating.