Newhair London - (Near , UK)

1 /5 Natalia Myrie: Very bad service. They resell faulty products & are very disrespectful towards their customers, I went it and told them I’m not happy because this is not working and they began to get annoyed and frustrated, they spoke in their language & began to speak over me & dismiss what I had to say. The two women insisted this was brand new & told me it was a problem with my plug. This is how the box looked when it was given & the hair dryer stopped working as soon as it was plugged in. They test it in their shop first to let you see it works & so that you think there will be no issues hence why they say no refunds or exchanges. The lady told me I could exchange writhing 7 days if there is a problem but still refused to exchange when I was highlighting a problem to her. Very disappointed & dissatisfied. Would not recommended, £35 gone down the drain

1 /5 Nic SE: These people are thieves and liars. I do not take this statement lightly. But I just bought gel that was not gel on consistency, I opened it and within 5 minutes of buying returned to the shop for them to tell me no refunds or exchanges! The lady lied saying she told me this at the point of sale which she did not. Instead she spoke with her colleague in their language. I tried to reason with the woman highlighting I had bought other things but instead she suggested in with her lie. I will never buy from them again. I hope the £5 was worth it.

2 /5 Carter M: They have a good range of stuff but Im not sure why they feel the need to follow you around everywhere. Every time I look up theres someone giving me some big eyes like Im about to steal a £2 comb. They also hold the bag behind the counter after packing and its just??? I really dont think people are stealing from you that much and its giving profiling.

1 /5 p m: Very poor customer service, I brought a hair relaxer from them and when I opened the packaging my relaxer activator had been opened and there was all this white crystal like liquid stuck to it, when I took the box back to the shop, I was told I couldn’t even exchange my product for something else. I think it’s common customer service if you were sold something dodgy to have the common decency to replace it. Very disappointing.