2 /5 R H: It honestly makes me sad to write this, because I had high hopes for my visit to the salon and truly wanted to go back again. I’m not here to tell people not to go- but I do think some honest, constructive feedback is needed so the salon can improve and hopefully prevent others from feeling the way I did.
I went in without an appointment and was told they could still fit me in for both a manicure and pedicure, which I appreciated. But from the moment I sat down, I noticed there were at least six clients being looked after by just two employees. It felt chaotic, and everything seemed rushed. What was meant to be a relaxing, pampering moment ended up feeling stressful and disappointing.
One of the biggest letdowns was the pedicure. I had been growing my toenails for a long time, and I was genuinely proud of how far they’d come. But they were cut extremely short- without even asking me how I’d like them, which really upset me. It might sound small, but I don’t feel confident enough to wear open-toe shoes, and I just feel embarrassed by how they look. There was also an odd dot on one toenail that I can’t stop noticing. It just made me feel even more disappointed with the attention to detail.
For the manicure, they recommended builder gel because my natural nails are thin, and I trusted their professional advice. I explained that I was really concerned about the nails looking too thick, and they reassured me that they always apply it very thinly. But when I got home and looked closely, I saw that several of my nails were bulky and uneven. As someone who struggles with OCD, that’s been really hard to deal with. It genuinely affects my mood knowing I have to look at nails that feel so wrong to me for the next few weeks.
I paid £83 for both treatments, and honestly, it just left me feeling defeated. I put my trust in the salon and expected to walk out feeling better than when I walked in—but instead I left feeling really disappointed and a bit heartbroken that something that was supposed to be self-care ended up making me feel worse.
This isn’t meant to be personal or harsh. I just hope the salon sees this and understands that when things are rushed and not done with care, it affects people more deeply than they may realize. A little more time and attention could have made all the difference