1 /5 Delia Appiah: I had a terrible interaction at Misa Nails and wouldn’t recommend this salon based on my experience.
I went in to get my dip nails removed and to have an acrylic set done instead. From the beginning, communication was off. The woman doing my nails asked if I wanted to remove the “tips,” and I said yes, assuming she meant the tips of the dip nails. She then began cutting both the dip and the tips of my natural nails. I asked her to please preserve my natural nails, and she seemed annoyed. She told me that’s what she asked at the beginning and that I should have said no. I apologized for the misunderstanding — it just wasn’t clear to me what she meant.
After that, she soaked off the dip, filed my nails (a bit roughly it actually hurt a little), and started applying dip powder. I asked her if she was doing dip, and she said yes. I reminded her that I had asked for acrylic. At that point, she got frustrated and said that in order to do acrylic, I would have to cut my natural nails because they were “too long.” (For context, they really weren’t. I have a photo (below) and they’re a perfectly manageable length.)
I told her that if acrylic wasn’t possible, I’d be fine just getting a regular gel polish on my natural nails. That’s when the owner stepped in and started yelling at me. She said I shouldn’t have asked for acrylic if I didn’t want my nails cut. I explained I didn’t know that acrylic required cutting my natural nails, and she told me I should’ve said that earlier. I tried to explain that I didn’t know it was necessary, and that I was totally fine with just getting gel polish instead — but she kept going on about how I should’ve known what I wanted ahead of time and been more clear.
At that point, I told them I’d just pay for the soak-off and leave. The nail tech did finish filing and cleaning my nails, which I appreciated. I paid and left.
As I was walking out, I noticed another customer with nails considerably longer than mine who was unsure of what she wanted. She told the owner to choose whatever design she liked. The owner gently suggested ombré, the customer said no, and they had a calm back-and-forth about it no yelling, no stress. The contrast in how that customer was treated compared to how I was, someone who did know what I wanted, was really striking.
Maybe it was because I was a walk-in or not a regular, I don’t know. But either way, I felt dismissed and uncomfortable throughout the entire interaction. It was not a good experience, and I won’t be going back.
