1 /5 T C E (C E T): My friend and I arrived at Coco Angel ready for our 2 1/2 Mac Makeup session purchased via Wowcher .
Upon arriving we were informed that there had been an error with the bookings and the class was not being held!
This was very disappointing to say the least, I was only over from Australia for a few weeks and left the following week. My friend is pregnant, works full time and has 2 small children . I booked this weeks ago as a birthday present for her .
To arrange a convenient time wasnt easy and to make matters worse we both paid £37 each to get the train to Angel from Ashford in Kent.
I understand mistakes can be made , I am in the industry myself as a spa and salon manager . But this was highly unprofessional, a waste of time and money. Such a letdown!
We werent the only customers waiting there were two others, the poor girl who was trying to deal with the uncomfortable situation didnt have the makeup artists number and seemed very reluctant if not fearful to call the manager. I had to insist. I spoke to the manager who informed me that she will reimburse the vouchers and our fare due to the inconvenience. since then i have emailed and called 3 times. No response.
I am now going through the wowcher resolution center still with no luck. Like i said a letdown , poor customer service a waste of time and money! I would NOT recommend!