M R I’ve been a customer for many years and genuinely love these reformer Pilates classes – they’re dynamic, well-structured, with great music and a consistently good vibe. The instructors are strong and the studio has always felt professionally run.
One small point of feedback relates to the Battersea Power Station studio layout and the practice of locking the front door. Because the changing rooms, showers and toilets are at the back of the studio, if you forget something and need to retrieve it shortly after class, access can be awkward and unnecessarily uncomfortable.
This happened to me recently: I returned about 15 minutes later to collect something I’d left in the changing room, found the door locked, and although the instructor could see me, it took some effort to explain why I needed to come in. I was of course let in and quickly retrieved my item, but the experience felt more embarrassing and disruptive than it should have been.
Given that the studio offers changing rooms, showers and toilets, it would be helpful if these facilities remained easily accessible for a period after classes finish, or if there were a clearer process for re-entry. It would make an otherwise excellent experience feel more welcoming and client-friendly.
Overall, a great studio though.
