3 /5 Muna Nagi: I’ve had laser treatments for over 15 years, and unfortunately, my experience at Hannah London Spa has been the least effective. I bought a full body laser package. Despite my efforts to communicate clearly and have notes added to my file—such as avoiding a specific machine that caused a rash and requesting the one that gave better results, this was overlooked.
There was also inconsistency between therapists, some would cover body areas others wouldn’t, making it hard for me to track what was actually being treated. I felt some of the therapists did not take the time to read my notes before each session, had they done so, the treatment would have felt more consistent, tailored and professional.
My first session was fantastic—thorough and delivered with genuine care. If I’d left a review then, it would have been very positive. But as time went on, sessions became rushed, areas were missed, and the overall quality dropped. I did not even want to go for my last session but I had paid for it so pushed myself to go. My at-home laser has honestly been more effective.
There were also a few booking issues, such as unclear communication about the first appointment being a consultation rather than a treatment, and occasional mix-ups with dates.
While the staff are friendly and polite, the results and inconsistent service didn’t meet my expectations. I wouldn’t return to Hannah London Spa for laser treatments.