FitLab Gym Worthing - (Near , UK)

5 /5 Terri Lynn: Impressive gym. Lots of smith machines. Huge dumbbell selection. Area for sled push. Massive machines and even Kinesis machines. Those aren’t seen in many gyms. Large floor area in which to work. Impressive gym and lots of benches so there is no waiting.

3 /5 Jackson H: I wanted to like this gym as its in the best location for me but there are a couple of issues meaning I had to end my membership. The good: The location is good and there are plenty of dumbbells and benches. The clientele puts their weights back (mainly). Any staff I have dealt with in person have been friendly. The bad: 1. The cardio equipment is in bad condition. A few treadmills have broken screens and the Wattbikes have been broken for a very long time. 2. On quite a few occasions the gym hasnt opened up on time in the mornings. I have seen it open anywhere from a few minutes to over an hour late. I dont have a flexible enough schedule to wait around to see if its going to open in a few minutes or an hour so I lose a workout on these days. I emailed the gym about these problems but never had any response.

1 /5 Howard jones: Poorly maintained machines and no response from fitlab. Before joining I wish I had checked I was happy with the equipment choice and condition. I had been coming here for some time but due to injuries I hadnt been recently. Previously there was a lot of the type of cycling machines commonly used. Now just one upright, one incumbent. Other cycle machines I could not use due to past injury and comfort. Both of the usual cycling machines are in a right state, probably because they remain the most popular but the lack of maintance is shocking. Other machines have also gone such as ski machine. I used the bikes when I rejoined but loose or seizing parts left me with further injury. I reported the mecanical faults and injury to staff at the time and asked it be logged. I emailed fitlab info about this, but no response. I asked and emailed to cancel membership but they didnt. I had to go in and asked for my three months fees back as I had only used the gym once. They did refund one of the three months. So that meant two months fees for one session. I explained I felt unhappy I had only used the gym once and asked would the manager contact me please? No response again. Note the machines are still in a dangerous condition. Used to be really well run. Good equipment and people happy to work there. Friends that use fitlab have also found service standards have dropped. The response fro. Fit lab says a lot. So they release personal physical information without my concent, they did receive multiple emails but did not reply or act on them, they are happy to charge me two months fees for one bad visit, their statement about using the incumbent is contradictory to the leading consultant that advised me to use this type of bike and still no email to me or response to emails theu have received. Not good service, Worthing deserves better.

5 /5 Aaron Newland: If you’re looking for that extra motivation from experienced coaches, awesome equipment and an encouraging community spirit this is the place. Great to be a part of something new and exciting in Worthing that doesn’t cost the earth. Keep up the good work guys!