Esprit Wellness and Spa - (Near , UK)

5 /5 Jenny Smith: I had a leg and foot massage with Lucian today. I find it hard to relax but this really helped, it was amazing, thanks. The food was lovely, was really nice to have a choice of two different menus. All of the staff have been very friendly and accommodating.

4 /5 Marinda Merryweather: I booked a BNS treatment for my daughter’s birthday, and from the moment we arrived, we were welcomed with genuine warmth. The spa was absolutely spotless, and the locker and dressing rooms were thoughtfully laid out—clean, calm, and easy to navigate. The massage therapists were lovely and professional. While the treatment left us feeling relaxed, I do wish they had varied the focus a bit more across the back and asked about preferred intensity. Everyone’s tension is different, and a quick check-in could make the experience even better. We enjoyed every facility available—the pool was a highlight! Perfect temperature, tranquil atmosphere, and a wonderful way to unwind together. And then… the food. Oh my word, the food! From starters to dessert, every dish was beautifully presented and absolutely delicious. The surprise birthday plate was a showstopper—so stunning it felt almost too pretty to eat. But we did eat, and it was divine. Thank you for helping us celebrate in such a special way. A few tweaks to the massage approach would make it flawless, but overall, it was a magical and memorable experience.

5 /5 Naomi White: I recently stayed at this hotel in May and had such a brilliant experience that I felt compelled to provide a review. Within just 30 minutes of arriving, I was so impressed by the ambience, cleanliness, and overall feel of the hotel that I extended my stay by an extra night without hesitation. What truly set this stay apart, however, was the incredible staff - particularly Melwin at reception. From the moment I arrived, Melwin was consistently professional, warm, and exceptionally helpful. Throughout my stay, I had to visit reception several times - whether to extend my booking, ask about room service, or get help finding a local event I was attending. Each time, Melwin greeted me with the same kindness, patience, and generosity of spirit. He went out of his way to provide clear directions, answer my questions thoroughly, and make me feel genuinely cared for as a guest. It’s rare to come across someone who so naturally combines efficiency with warmth, and I was truly struck by how much of a difference Melwin made to my overall experience. I really hope this message is passed on to him - he is an absolute credit to the team, and I can honestly say that his presence was a major highlight of my stay. I’ll definitely be returning, and recommending this hotel to others, in large part because of how valued and welcomed I felt here. Thank you again for such a wonderful visit.

4 /5 Grzegorz Bajorski: As a add on service for hotel guests its OK but if I was to rate it as a stand alone spa would not be more than two stars as facilities are bit poor. Staff is very friendly, polite and professional. You can tell they care about you and appreciate your business so give stars there. Facilities as mentioned limited, sauna, steam room, small massage room and small swimming pool. Hard to find spare launger in the swimming pool area. As a add on service is adequate but would not pass if I was to book it as a standalone spa break/treatment. Cleanliness is very good which is important in this sort of environment.

1 /5 Q Javed: ⚠️ Warning to Gym Users at Crowne Plaza Reading East – £100 Parking Fines for Honest Mistakes ⚠️ I recently received a £100 parking fine simply for attending the gym in a temporary vehicle while my usual car was in for repair. Despite being a paying Off-Peak gym member and providing full explanation and proof, the hotel and gym management refused to help or request cancellation from ParkingEye. Their policy requires you to inform the admin team in writing every time you use a different vehicle, even for a one-off emergency. There are no clear reminders or member-friendly processes in place — just rigid rules and zero discretion. Another reviewer summed it up perfectly: “God forbid you come in another car to the one you first registered. Parking ticket galore. Have to escalate to the admin team to change your car reg so you dont get £100 fines from ParkingEye.” Be warned: even genuine members using the gym as intended can get stung with fines — and you’ll be left to deal with it on your own. Not what I’d expect from an IHG-branded hotel...VERY DISAPPOINTED!!