Equinox Bishopsgate - (Near City of London, UK)

1 /5 Michela Russo: Please be careful before joining this gym. I was a member of Equinox Bishopsgate, and my experience was extremely disappointing. They misled me at the time of signing, including unprofessional claims about freezing months if necessary. In October, I lost my job due to redundancy and informed the general manager. I kindly asked for support with my October payment since I was unemployed, but I never received a response. Only after a month did they contact me—demanding that I cover the outstanding balance. Mandy Bal, in particular, has been unprofessional: slow to respond, dismissive of details I had already provided, and careless in handling communication. With the same membership fees, there are far better gyms available—gyms that offer more classes, better service, and treat their members with respect. Please think carefully before joining this club.

1 /5 iamLazyKat: I was considering joining this gym after trying it out with a day pass, as I find the location convenient and a great space. Unfortunately a close friend has had his membership revoked, after another member felt entitled to use a piece of kit he was actively using, and getting a manager involved to confront them on the gym floor. I believe nobody should feel put in that type of pressure and challenging situation by any staff members - especially in a high end place like equinox - and that is something that doesn’t sit right with me.

5 /5 Ianmanan2011: As a gym, it is somewhat spectacular. You get welcomed at personal level. Everyone is friendly. Food quality can be more tasty but it’s all healthy. Great vibe at the hangout area. Well done management. It’s a great start :)

2 /5 x x: Nice gym with friendly, welcoming staff, but there are some downsides that make the experience fall short overall. When I joined, it wasn’t made clear that the membership is a 12-month contract, so you’re locked in once you sign — something I would’ve liked to know upfront. The gym doesn’t offer Reformer Pilates classes, only paid 1:1 sessions, which was disappointing. Also, communication was great during sign-up, but since becoming a member, I’ve found it quite inconsistent, and I’ve often had to chase for updates or responses. Due to the early closing times, I’ve had to join another 24-hour gym just to be able to train around my schedule. Overall, I feel like the cons outweigh the pros — especially considering the cost. You may find yourself needing to look elsewhere for services this gym doesn’t offer.

1 /5 Steven: Update: I actually gave this gym another go. I was going to change my 2-star review for a higher one, seeing that some improvements had been done and I was really enjoying the classes… The reality is : the location and the space (because the gym isn’t busy) is the only thing you’re paying for here. The equipment is really good quality, although you will get confronted by staff if a member feels entitled to use a piece of equipment while you’re using it. Some classes are really good (Natalie, Diego, Johnny…) some others are absolute garbage, with trainers not caring about the members, correcting posture or care to give a stretch after the class. The place is badly managed: the showers are constantly dirty and the staff working there isn’t treated well (I’ve overheard the manager Kean in the cleaning cupboard of the changing rooms talking bad to a cleaner) nor paid properly (I have that information from a friend who applied to work in their Spa). They are understaffed and spend more energy trying to see you additional PT sessions than actually improving the place (rejoined for 4 months and the steamroom was out of order 8 times!) Equinox in the UK seriously needs work, they seem to sadly prioritise high-paying elite customers to the fitness people seeing this as an investment for their health and it shows. Also beware : they implement really money-grabbing marketing techniques I had never seen elsewhere with their type of contracts: make you think they are going to allow you to freeze your membership for a month if you’re going away, but then have you pay for that month as a 13th month. - Previous review : You’d think paying over £200 a month for a gym would allow you a great service and amenities… but nope. I’ve been a member there for not even a month and I cannot stress how disappointing the experience has been. Starting from the sales advisors being unreliable and changing their offers every week, telling you a fee then another, to have minimum or even zero customer service when you’d email for enquiring about payments/billings or any questions you’d have then. The classes and the trainers are great, although the morning ones all start before 8, it would be nice to have some at 8/8.30 too. The steam-room as been out of service for now three weeks, now I’m not sure how long it takes to fix but it shouldn’t be taking that long… The latest thing was getting refused a shower after a workout because apparently, the showers close 15mn before closing time for cleaning ? Let’s highlight I was dripping in sweat, and I’ve never been told this when registered, or by the front desk, nor been announced in the gym. I’ve never been to a gym who schedules their cleaning during opening hours, it’s just ridiculous. On top of that, it closes early on Saturdays (4PM) and still remains closed on Sundays