1 /5 leilah k: terrible: unprofessional people DONT RECOMMEND
came in for an EYEBROW TINT and it specifies it come with brow clean up before hand, e.g shaping and cutting off stray hairs, i did that and they lady said i cant get my desired shape as i dont have an arched brow naturally so fair enough. she then proceeded to tell me it’s £10 for tinting which i agreed with but at the end of treatment she said it is £19 for service. even tho she didn’t say threading was an EXTRA £9 and on website it specifies that they clean brows befote tinting so i assumed that the threading was the reason, the worst beauty olace ive been to. when i was forced to pay a service that I didn’t ask for/ assumed was part of the package and didn’t specify an EXTRA fee. She went off laughing at me. the eyebrows look abhorrent and cannot even say it was worth it. if i could give 0 i would and the pictures will speak for themselves. i would recommend going to surbiton SAHARS BEAUTY SALON which will do eyebrow tinting for £12 including eyebrow map shaping waxing and a little concealer plus amazing customer service. If this salon does see my post a £9 refund should be expected if you have an ounce of integrity if you even know what that means..please help yourselves and avoid this place at all costs
my reference picture, what I got and the service including eyebrow tidy whicu i was charged for wrongfully is down below. AVOID AVOID AVOID
update: after getting a reply
it did not address any of the issues i raised; on your treatwell it specifies that you CLEAN BROWS on the lamination tab, secondly look at how disastrous my brows look, consequently your rude and disrespectful staff members make this shop go from a 0 to a -5. getting beauty enhancements are an experience and people who are negative and clearly not costumer focused ruins everything