Coldharbour Leisure Centre - (Near Greenwich, UK)

1 /5 James Boseman: I came to Cold Harbour Leisure Centre recently to use the football pitches, and I have to say — the facilities themselves were great. The pitch was well-maintained, clean, and perfect for a proper game. No complaints there at all.Unfortunately, the same can’t be said for the customer service at the front desk. The woman at reception was incredibly rude and unhelpful from the moment I arrived. She acted like I was bothering her just by asking a basic question. No greeting, no effort to assist — just a dismissive attitude that made the whole experience feel unwelcoming. It’s a shame, because the pitches are excellent. But first impressions matter, and the attitude at reception really took away from what could have been a great visit. I hope this is taken seriously by the centre’s management — the facilities deserve better representation.

5 /5 C hi: Loads on offer and they have a huge football ground.

1 /5 Sheri Griffin: The facilitys are great! But sadly it is let down by the rude staff member on reception- I have never met someone like that - especially in a customer facing role! I approached calmly and with respect to address I thought she was rude the way she shouted across the reception and her reply was I actually dont care with a giggle. When I then stated I will be requesting the managers details when leaving- yet again she giggled and said I am the manager. Also gave sarcastic comments as I walked away from the situation.

1 /5 Derek: I visited Cold Harbour Leisure Centre recently and was shocked by the rude and dismissive attitude of the woman working at reception . she came across as impatient and unprofessional. she spoke to me in a tone that was unnecessarily harsh and condescending. As a public-facing staff member, especially at a community leisure centre, I would expect much better. A little kindness and professionalism go a long way, and unfortunately, that was completely lacking in this interaction. It left a really negative impression and made me question whether I want to return. I hope management addresses this, as experiences like this can really damage the centre’s reputation.

1 /5 Esther Lawani: One Star - Awful Reception Staff Im writing this review based on a recent experience at this leisure center that left me incredibly disappointed and frankly, quite angry. My son and I visited yesterday hoping to enjoy a swim, but our visit was soured before we even got to the pool. The receptionist on duty was unbelievably rude. From the moment we approached the desk, she was dismissive and seemed annoyed by our presence. When my son asked a simple question about the pool schedule, she rolled her eyes and gave a sarcastic response. I was taken aback by her attitude, and it only got worse when I tried to clarify a point about the membership options. She spoke to me in a condescending tone, making me feel like I was wasting her time. Honestly, the leisure center itself seemed fine, but the attitude of the receptionist completely ruined our experience. Customer service is key, and this individual needs serious training in basic manners and communication skills. Because of this encounter, we wont be returning.