Ceylon Care Ltd / AESTHETIC CLINIC HARROW LTD - (Near Harrow, UK)

1 /5 Tejal Patel: Extremely Disappointed – No Communication After Sudden Closure I’m very disappointed with colaz on Rayners Lane. They closed down without any prior notice, and I still have remaining laser treatment sessions that I paid for in advance. No one has contacted me to explain what’s going to happen—whether we’ll be refunded or offered the remaining sessions elsewhere. It’s completely unprofessional to leave loyal customers in the dark like this. I expected much better.

1 /5 Irina L: Colaz clinic in Harrow closed down with no prior notice… Extremely disappointed in how they have handled the closure of the clinic and the booking of my outstanding laser hair removal treatment. As per my booking confirmation, I turned up on 12th January 2025 at the clinic to find out that Ceylon Care Ltd/Former Colaz Clinic were now owning the premises. After several phone calls and emails,I haven’t yet managed to either get a refund nor transfer my remaining credits to another clinic. Under their franchise policy, there is no option available. I just wonder how ethical and fair this business practice is?! This must be reported further and therefore, I will ensure that my complaint soon reaches the appropriate authorities.

1 /5 Julia Lanoue: In January I showed up to my appointment with Colaz to find it shut. I still had 4 treatments left that I had pre-paid for. I was contacted saying that the location would reopen in March and would be contacted to set up another appointment. After attempting to call many times, I decided to visit the location to ask in-person about a refund. I found the location closed, despite Google saying the location was open and no information on how to contact.

1 /5 Krishna Patel: *** Disgraceful Service – Unfulfilled Treatments & No Accountability *** (Writing on 11/08/2025 after reaching my threshold) Shame on Ceylon Care Ltd / Former CoLaz owners for the audacity shown towards loyal clients. After taking significant payments for treatment packages at your so-called "aesthetic clinic," you’ve demonstrated a complete lack of ethics and responsibility. I purchased a package of 12 deep cleansing facials last year and paid the full amount for the 12 sessions, but have only received one session. I was told the clinic would temporarily close for renovations and reopen in March 2025, but I was never contacted. When I tried to reach CoLaz in April 2025, the number was disconnected. I called the Hayes branch and was informed that CoLaz had shut down and the owner had opened Ceylon Ayurveda. I was given an email to raise my concerns, which I did with proof of purchase, but received no response. I’ve sent follow-up emails and made multiple calls. On two occasions, a man answered and hung up as soon as I began explaining my issue. This is unacceptable and unethical. Clients deserve transparency and respect, especially after paying for services that were never delivered. I strongly urge others who have experienced similar treatment to escalate this matter to the Citizens Advice Consumer Service and the National Hair & Beauty Federation. Avoid this clinic unless you want to be ignored after handing over your money.

1 /5 P: Extremely poor service. Like others have posted - I was not made aware in advance that Colaz would be trading under a different name. Have tried contacting Ceylon Care for a refund but no one responds to emails or phone calls. I’ve been advised that in order to use my packages I need to buy the exact same packages in a different branch - how does this make sense?! I’m entitled to a service that I’ve already purchased. If it can’t be honoured I should be refunded. The CEO of Colaz, Alaiyka Parvez needs to take responsibility for hundreds of customers that have been affected. To date the response Colaz has provided has been abysmal. I would strongly discourage customers from using Colaz services. I spoke to the landlord of the premises in Rayners Lane who said that rent hadn’t been paid since beginning of year so shop definitely won’t be opening. I will be taking legal action on this