Balance Spa - (Near Kensington and Chelsea, UK)

1 /5 A D: We had a couple massage session that my husband purchased for my birthday,it was my second session here. And I thought I will get the service I received few months ago however, the person who starts my massage was different and I was not happy at all. My husband used to be a goalkeeper and he has few injuries, no one asked us if there is any injuries or if we have any issues, They immediately started the massage without asking what kind of massage we like. Their relaxing music stopped after few minutes and as the noise of one of their chair ( or bed ) was disturbing I reminded the lady to turn on the music again. Overall I was not happy with the service I received, it felt that she just want to finish the hour, she was not focused on me and she just wanted to do an easy job, & my husband was worried about his injuries and pressure he received on the areas he had issues. What shocked me the most is the lady who was massaging me finished the session 5 minutes early and made the other lady to finish as well.I looked at the clock and was super disappointed as we paid for 60 minutes not 55! I had a great time on 2nd of March 2025 when I had a session here for first time, that is why we came back again however not any more!

2 /5 Barbara Tartamella: Today was my third visit to Balance Spa. I had previously booked two massages and was genuinely impressed with the quality of service — so much so that I decided to switch from my regular provider and book a 75-minute deep-cleansing facial. Unfortunately, this experience was profoundly disappointing! I specifically booked a deep-cleaning treatment with manual extraction, yet the therapist did not perform any manual extraction. Instead, she used a metal tool to remove impurities, which was painful and absolutely not what I had requested. When I politely raised my concern, she raised her voice at me, which I found entirely unacceptable and unprofessional. She then spent perhaps one minute on manual extraction before moving on. Before the treatment began, she also persuaded me to upgrade to a hydrofacial with radio frequency, which she described as a premium addition. However, there was no “hydro” element at all, the exfoliation was superficial and ineffective, and my skin felt unchanged afterwards. To make matters worse, the facial ended without any facial massage, leaving the entire experience incomplete and disappointing. Adding to my frustration, within the first 30 minutes of the treatment she attempted to sell me a £600 package, which felt intrusive and entirely out of place given that I had come to relax. I rarely leave negative reviews, but this was truly the worst facial experience I have ever had — poorly executed, uncomfortable, and handled without professionalism. I left deeply disappointed, especially after such positive experiences with the massage therapists at the same spa.

5 /5 Elen Alien: I booked a 90-minute couples massage for my husband and me to celebrate our anniversary, and it turned out to be the best massage we’ve ever had! The therapist was very professional—she asked if I was comfortable with a stronger pressure on my back, and she worked through the knots I’ve had for a while. It was a bit painful afterward and I felt sore for a few days, but it was absolutely worth it. The location is excellent, very easy to get to. The interior is clean, nicely decorated, and the calming music added to the relaxing atmosphere. Overall, a wonderful experience and a perfect anniversary treat!

1 /5 Zarah Ali: **Warning: Extremely Disappointing Experience at This Nail Salon** I had an incredibly frustrating experience at this salon that I feel compelled to share. I went in for a Gelish manicure, and the nails started breaking. I returned to have them fixed, hoping for a simple resolution. However, the situation only got worse. The receptionist, Naz (or Nad), was not only unhelpful but also quite dismissive. She overbooked clients, and then blamed me for losing clients somehow. Which also led to me having to return FOUR times just to get my nails corrected. A simple gelish manicure. Despite my patience, I was met with unprofessionalism and no improvement. Eventually, Naz/ Nad removed the Gelish entirely, claiming I was lying about the shape I wanted, and asked me to leave. The £45 I spent was completely wasted, not to mention the time spent in back-and-forth visits. The nail technician, however, was kind and did her best to help, but the overall experience was completely ruined by the lack of service and poor attitude from the receptionist. I will not be returning. There are better options out there, like Nail base Chelsea £35 (very close and you will go in once for it to last 3wks), it offers far superior results. Do yourself a favor and avoid this place to save both your time and money.

1 /5 Hijab Inatwist: For the attention of management I would like to complain about the service myself and a friend received today.  I would like a full refund or a voucher for future alternative treatments of at least 50% of what we paid. We effectively paid £100 for a shampoo and wash, the service advertised differs massively from what we received. We did not receive 15 minutes, Massage of leg arms or stomach each. The masseuse repeatedly made comments about the texture and thickness of my hair and how difficult it would be to detangle. As a black person with textured hair this made me feel uncomfortable from the start. The gold overhead attachment was not functioning so we did not receive a Japanese head spa. There was no steam the key aspect that makes a JAPANESE head spa. The ambient music was turnt on about 10 minutes before the treatment was due to end. Your staff sighed, tutted and seemed to rush through the entire treatment. One masseuse was incredibly aggressive my friend has left with a headache. Her masseuse had a terrible attitude and was snappy. There are numerous reviews and complaints on Google stating the same regarding the Japanese head spa. You either need to change the advertisement or improve the service. I would appreciate a prompt response.