1 /5 Jade Courcol: While I can’t speak for the practitioners themselves (as I never had the chance to experience a treatment), the administration and management leave much to be desired. After accidentally allowing a gift voucher to lapse, it took three days for anyone to answer the phone. When I finally got through to ask about an extension, I was rudely told this wasn’t possible because the money had already been used “for redecorating and to buy products.”
Their proposed “solution” was for me to pay a reduced fee of £55 for a treatment I already had an £80 voucher for. For an establishment citing “an incredibly tough economic climate,” this felt as unreasonable as it sounds.
Their emails repeatedly emphasised fairness and policy, but in practice, I found the lack of flexibility and genuine customer care extremely disappointing. For a small business that claims “customer care is at the forefront of our policies,” this was absolutely not reflected in my experience.
