1 /5 Claudia Bober: I wish I could give this place a zero. I have been messaging with the lash lady through instagram to make sure that I confirm all the details and to get to know if she’s an actual professional at her job. We also discussed that she will do the lashes which would suit me best. I sent her photos as seen attached. Firstly I asked for some pictures of her work, however she instructed me to look at her Instagram feed, so I did. There were only 2 pictures and the job wasn’t even hers but the other shop in Hanwell. I come to southall mind you I live about an hour from there, and the lady takes me to a room and we have a short consultation with what I want. I show her the most natural lashes and we agree upon a lash style. I was very confident with what I want as they were for my prom and it was my first time getting lashes done. It takes her roughly 30 minutes. Her phone keeps ringing which is not a big deal but she was declining whilst touching her dirty phone and then touching my face. She wasn’t wearing gloves either! This made me doubt wherever she washed her hands in the first place before touching my face. The lashes looked NOTHING like the inspiration, instead they were thick unnatural and ugly. The lashes were stuck on unevenly and I had to tell her to take some off as they weren’t even and you could see the lashes on my eyelid not the lash line. I was clearly unhappy with my lashes, telling her it looked unnatural and she proceeded to tell me its exactly like the inspiration picture but mine are a bit thicker due to the amount of lashes I’ve got- I have very little lashes. In addition I could barely see anything as the lashes were blocking my sight. She told me it was normal. My eyes are downturned and I wanted something which made my eyes look bigger but instead the lashes weren’t even visible but a fat blob on my eye that made my eyes smaller and I looked even more tired than I was. The lady then told me that she did the job and sort of demanded me to pay although I told her I don’t like how the lashes turned out and she tried to gaslight me that they looked good. I asked her if they were 1:1 and she confirmed which they clearly weren’t. Wouldn’t a professional fix the lashes if you didn’t like them?t I hated to look at myself in the mirror as the lashes were so ugly. Don’t even make me mention my eyesight- I could only see half. As the rest of the day went on lashes began to fall out; not individually but there were 5 in one lot- absolutely not 1:1 which explained the unnaturalness. To add to this the lashes were painful. Whenever I closed my eyes the lashes were poking me. I spent the whole day upset that these lashes will ruin my prom so I decided to message her asking for a removal. She agreed so next day I came in for the removal. I came in she was on her phone with AirPods in her ears and I approached her with half of my lashes on one eye and on the other eye all the lashes were drooping and one was hanging about to fall off. She proceeds to ask me- are you sure they look so good. I do not think they looked good especially with half of them off and the other dropping. She takes me to the room straight away. And without washing her hands she begins the removal. She comes back probably off her phone and germy hands she touches my eyes and shoves cotton buds in my eyes. She saw I was in pain and told me it was normal. Thankfully I didn’t get an infection. I asked for a refund at the end as it’s an appropriate thing to ask for after the lashes didn’t even last 24 hours and I didn’t like them. She refused and began telling me how she takes her job seriously as she’s a professional- I don’t see a professional in her, most likely an amateur which was completely out of context. I began to tell her how I deserve a refund as the products used were terrible as the fake eyelashes were falling out and she began telling me if I came in she would’ve fixed them. Why would I need to come in to fix them after a day if they’re supposed to last 2 weeks. I’m still demanding a full refund. PLEASE AVOID AND DO NOT GO!!!!!!!
