Anytime Fitness UK Support Office - (Near Westminster, UK)

1 /5 Daniel Gifford: Just had our Poole gym shut down with 0 notice. Funny how it was shut on the 1st of the month when all Direct debits go out. The number they have supplied to speak to someone is not recognised. Absolute disgrace. My advice to anyone thinking of joining an Anytime fitness, DONT.

1 /5 Max Evans: I was a member at the Farnham gym. It was awful. Untidy, nice staff, but who were young and inexperienced. No one on site that sort issues. This particular introduced a parking camera which has since cost me £1,300 in tickets. All for parking at the gym I went to. It was the worst customer service experience of my life.

1 /5 Christian Heenan: I am writing to address an ongoing issue with my Anytime Fitness account, which has escalated despite previous assurances and actions. I have been wrongly charged for membership fees and now my parents are being harassed by a debt collection agency, despite fulfilling my obligations, being assured this matter was resolved and me being out of the country since May 2024. To clarify the timeline: Membership Cancellation Attempts: I moved to Taiwan in May 2024 to travel and have not used your facilities since April 2024. I attempted to cancel my membership online in April and May but never received a confirmation email. Despite multiple follow-ups via email on these dates: Friday, 26th July, 9:27 PM Friday, 4th October, 4:37 PM Monday, 21st October, 6:03 PM Unfortunately, I received no response to any of my communications. Wrongful Charges: I was charged membership fees for June, July, and August 2024, despite having moved abroad and believing my membership was cancelled. Payment of Arrears: On 11th September 2024, I reluctantly paid £203.97 in arrears to resolve this dispute and avoid further stress (proof of payment is attached in the previous email). Unresolved Issues and Lack of Confirmation: On December 9th, I spoke directly with the manager, Lee Ennis, who assured me that my membership was cancelled, no further charges would apply, and that debt collectors would not be involved. He has since left the company and the current managers cant help me. Despite this assurance and multiple previous attempts to contact your team, I still have not received confirmation that my membership has been cancelled. To make matters worse, debt collectors have since turned up at my parents house, causing unnecessary distress. This situation is not only unacceptable but also a repeat of a prior issue I experienced with Anytime Fitness in 2019, where I was wrongly charged and faced unnecessary confrontation. This pattern of poor management and communication has been deeply frustrating. To resolve this matter, I request the following: A full refund for the June, July, and August 2024 charges, as I had moved out of the UK to travel, did not use the facilities, and made multiple unsuccessful attempts to cancel my membership. Immediate and confirmed cancellation of my membership to prevent further charges. Assurance and written confirmation that my account is cleared of any alleged arrears, that no further debt collection action will occur, and that my parents will not be contacted again. This situation has caused significant distress and wasted time, and I trust you will act promptly to rectify it. Whats worse, there are hundreds of other people going through this leaving 1 star reviews on google, please respond ASAP.

1 /5 craig robertson: A terrible business, not to be trusted, Closed down our local gym without notice. Said they would refund the paid up front members then avoided contact and dont return emails. Now they have disconnected the phone. be very careful.

1 /5 Fedele Maida: I was kicked out of the location even though I have a valid Anytime Fitness membership, even though the company clearly advertises that members can use any location. Staff accused me of being rude, which was completely false — I remained calm and respectful the whole time. Very unprofessional treatment and poor customer service. Extremely unprofessional, embarrassing, and not what I expect from a national gym chain. If this is how they treat paying members, I’ll seriously reconsider my membership.