1 /5 Musharraf Ashraf: Two weeks ago, I had a keratin treatment here after clearly explaining my hair type and concerns. The procedure was completely different from proper keratin treatments I’ve had elsewhere. It severely damaged my hair ,especially a large section at the front and the back of my head. My hair became stiff, waxy, and brittle. I was devastated.
When I complained, the manager constantly talked over me and didn’t listen. She eventually offered an Olaplex treatment, which I accepted just to try to fix the damage but it made no difference.
I messaged her repeatedly out of worry, and after days of chasing, she finally connected me to the owner. Their only offer was two conditioning treatments no refund, no meaningful help.
I’ve always had thick, healthy hair and never experienced hair fall after treatments until this. This salon ruined my hair and left me depressed and anxious. Please do your research before trusting them.