Aesthetics By Elena - (Near Kensington and Chelsea, UK)

5 /5 Food Critique: I had manicure done by Elena who is very gentle and kind. I had an excellent experience with her and my nails look fabulous!

5 /5 Mara Ayris: I had an eyebrow tinting & shaping appointment here, and it was fantastic! The master is such a gorgeous lady, and I knew I was in good hands the moment I saw her own stunning brows. She did an amazing job on mine too. Thank you so much, Elena! Will definitely go here for other facial procedures.

5 /5 SB: I recently visited Elena for a BIAB nail appointment, and I must say it was an outstanding experience from start to finish. As a first-timer, I was drawn by the glowing reviews, and Elena certainly lived up to them. She was incredibly warm and welcoming, making me feel comfortable right away. Her professionalism shone through as she offered thoughtful recommendations, and her attention to detail was impeccable. The end result was simply stunning, her work is truly exceptional. I couldn’t be happier with my nails and will definitely be returning. Highly recommend Elena to anyone seeking top-notch nail care!

5 /5 Anna Kamara: I can’t recommend Aesthetics by Elena enough! The owner is absolutely amazing, so kind, caring, and genuinely dedicated to making you feel comfortable and pampered. She pays close attention to every little detail, whether it’s waxing, facials, or nails, and always makes sure everything is perfect.

1 /5 Nadya: Please be very cautious when booking here. Genuine professionalism, kindness, and transparency should never be too much to ask. When I tried to book my latest appointment, Elena said I hadn’t shown up to my previous one and insisted I pay a new deposit. I explained that I had attended that session right before travelling abroad, and she eventually said she remembered—so I didn’t pay again. On the day of my appointment, I arrived 20 minutes late for a 1-hour slot. She told me it was too late and asked me to pay the full £40 upfront, then said to come back at 7 PM. After I left, she told me to bring cash when I came back. I reminded her that I had just paid £40, and she claimed that amount was only for the slot I had missed. I said that wasn’t acceptable. After some time, when I returned at 7 PM, she eventually agreed to do the nails without asking for more money. But when I came back at 7:00pm she was doing her friend’s nails—despite telling me to return earlier. There were no other staff in the salon at all. She later claimed the appointment had been shifted to 7:30 via a message, which I never received. I waited until 7:44 PM. When I politely said I had only been 20 minutes late, but she wasted 44 minutes of my time, and there was no reason to keep my deposit, she told me “you don’t have to talk too much” and “my time has value—I could’ve made money in that 20 minutes.” That was incredibly rude—because my time is valuable too, and I had already paid and waited in good faith. Things escalated from there—she and her friends began bullying me in their own language, which made me feel unsafe, anxious, and humiliated. Then they kicked me out of the shop. It felt like she was trying to financially manipulate me—first by denying my previous deposit, then by insisting I pay for a missed session, even though the appointment still happened. She kept my kept and wasted my day. Three days later, she refunded the £40 and kept my deposit which it was £20, my point is She should have refunded my deposit cuz she wasted my 44 minutes but I was only 20 minutes late and she has been incredibly rude to me. But after being a loyal customer for nearly a year, the emotional toll and disrespect I experienced were far worse than losing time or money.